FAQ

What types of services do you provide?

We offer in-home euthanasia. We can also make arrangements for cremation services.


How do I book an appointment?

You can book an appointment by phone, email or by filling out our registration form here. Our office hours are 8:00 am - 7:00 pm, Monday-Friday, 9:00 am - 3:00 pm on Saturday and 9:00 am - 2:00 pm on Sunday. To account for travel time, our appointments are booked from 9:30 am - 4:30 pm, Monday - Friday. We can sometimes accommodate evening and weekend appointments. After hour fees apply to appointments scheduled after 5 pm and weekends.


How much advanced notice do I need to give?

We recommend giving us 2-3 business days’ notice to ensure we have availability. However, we do recognize that in some situations this is not possible. We are not an emergency service, however, we will do our best to accommodate your needs.


What are the fees associated with your services?

Our fees reflect the guidelines of the Ontario Veterinary Medical Association. Please call us at 613-323-3000 so that we may provide you with an estimate.


Is there a cancellation policy?

There will be a cancellation fee should you need to cancel your appointment within 4 hours of the scheduled time.


Is there a higher fee depending where I live?

Additional fees may apply depending on the travel distance to your home. Please contact our office for a cost estimate.


What areas do you provide service for?

We are licenced to provide veterinary services in Ontario and Quebec. Whenever possible, we will travel anywhere within the Ottawa-Gatineau region.


Do I need to book an initial consultation/examination prior to a euthanasia appointment?

No. The first time we meet your pet would be the final euthanasia visit.


What is the procedure for an at home euthanasia?

For a euthanasia appointment the veterinarian (occasionally with an assistant) comes to your home. They start with a sedative injection so that your pet is very comfortable and peaceful. Then they place an intravenous catheter for the final injection. The procedure takes about 30-45 minutes in total but this can vary, depending on the needs of you and your pet.


What happens to my pet’s body after a euthanasia appointment?

We can arrange for after care services; cremation is provided by Eternal Companions Pet Memorial Centre. Following the home euthanasia, we will carefully prepare your pet to be transported to our home office where Eternal Companions will pick your pet up directly from us. If you choose an ash return cremation, they will be in touch with you directly to make the arrangements to bring your pet’s ashes back home to you.


What types of animals will you see?

Dogs and cats


What do I do in the event of an emergency?

If you can't reach us try to contact your regular veterinarian or one of the following emergency clinics:
Alta Vista Animal Hospital 613-731-9911
Ottawa Veterinary Hospital 613-729-6139
Ottawa Animal Emergency and Speciality Hospital 613-745-0123